https://community.ee.co.uk/t5/Orders/Over-14-days-order-delayed/m-p/1615398#M92572 <P>Placed order on 13th April for a MacBook and it still hasn’t been dispatched. The order has definitely gone through because the sleeve for it as part of the same order has already arrived two weeks ago. If stock is unavailable, why let people order on the website?&nbsp;</P> Tue, 28 Apr 2026 21:49:21 GMT Ann-8765 2026-04-28T21:49:21Z https://community.ee.co.uk/t5/Orders/Over-14-days-order-delayed/m-p/1615398#M92572 <P>Placed order on 13th April for a MacBook and it still hasn’t been dispatched. The order has definitely gone through because the sleeve for it as part of the same order has already arrived two weeks ago. If stock is unavailable, why let people order on the website?&nbsp;</P> Tue, 28 Apr 2026 21:49:21 GMT https://community.ee.co.uk/t5/Orders/Over-14-days-order-delayed/m-p/1615398#M92572 Ann-8765 2026-04-28T21:49:21Z https://community.ee.co.uk/t5/Orders/Over-14-days-order-delayed/m-p/1615424#M92574 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4984550">@Ann-8765</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>We will allow customers to place an order for devices that are out of stock but we do make it clear when ordering what the estimated delivery timescale will be.&nbsp;</P> <P>When the order is placed you then go into a back order list that is fulfilled on a first come, first served basis when stock arrives. At this point you'd receive a text or email to let you know that it is on the way and when to expect delivery.</P> <P>If you let me know the Macbook model, along with storage and colour, that you ordered, I can check the dispatch time.</P> <P>Michael</P> Wed, 29 Apr 2026 07:28:01 GMT https://community.ee.co.uk/t5/Orders/Over-14-days-order-delayed/m-p/1615424#M92574 Michael_D 2026-04-29T07:28:01Z