topic Re: Not recieved voucher in Orders

Not recieved voucher

Grantb1991 — Mon, 16 Mar 2026 12:49:39 GMT

Hi, when I was upgrading my phone it had an offer of Buds3 Pro for £1 with it but I haven't received any voucher in my email or by text.

Re: Not recieved voucher

Northerner — Mon, 16 Mar 2026 13:00:09 GMT

Hi @Grantb1991

Which device and is it more than 30 days. Terms and conditions below:

https://ee.co.uk/help/mobile/gifts-with-purchases

Thanks

Re: Not recieved voucher

Grantb1991 — Tue, 17 Mar 2026 04:27:20 GMT

Hi, it's the S26 ultra and it's not been more than 30 days.

Re: Not recieved voucher

Katie_B — Tue, 17 Mar 2026 08:55:00 GMT

Hi @Grantb1991.

Thanks for confirming.

You're voucher code will be sent via text to the number associated with the S26 handset.

This will be sent 14-30 days after purchase.

Hope this helps,

Katie 🙂

Re: Not recieved voucher

Grantb1991 — Tue, 17 Mar 2026 12:18:21 GMT

Hi, yeah that helps I thought it would be sent once I purchased the phone.

Thank you 🙏

Re: Not recieved voucher

Wiola18 — Sun, 19 Apr 2026 20:39:08 GMT

I didnt get the code either, I called ee and been told I have to call back after 30 days from my purchase

Re: Not recieved voucher

Wiola18 — Sun, 19 Apr 2026 20:40:06 GMT

I have been told by ee that i have to call back when the 30 days passed from my purchase?

Re: Not recieved voucher

Alex_H — Mon, 20 Apr 2026 07:48:56 GMT

Hi @Wiola18,

Welcome to the EE Community

Yes you should receive your code via text to your mobile number within 14-30 days of purchase, but if you have not received it by the time 30 days have passed please contact us as our team will then be able to investigate and help get your code.

Alex

Re: Not recieved voucher

Kathleen19631 — Sat, 25 Apr 2026 13:15:03 GMT

I purchased s26 back in Feb and still not recieved any promo code

Re: Not recieved voucher

Michael_D — Sun, 26 Apr 2026 07:36:59 GMT

Hi @Kathleen19631

Welcome to the community.

The offer for the Buds3 Pro for £1 was available when ordering any phone from the S26 range on a contract from 11th March to 30th March.

If you pre-ordered the phone before 11th March, you would not be eligible for this offer. You can see more on the offer terms on our Gifts with mobile purchases page.

Michael

Re: Not recieved voucher

Kathleen19631 — Sun, 26 Apr 2026 08:03:13 GMT

Sorry just checked my emails and I placed the order on the 15th March for s26 I purchased something else in February

Re: Not recieved voucher

Katie_B — Sun, 26 Apr 2026 10:32:23 GMT

Thanks so much for getting back to us @Kathleen19631.

I would recommend giving us a call so our customer care team can take a further look into this for you.

Katie