topic Re: No order details in Orders

No order details

Erry3221 — Sat, 25 Apr 2026 08:31:45 GMT

I ordered a phone last night it took my money and I have no order confirmation or order number

Re: No order details

Schockwave — Sat, 25 Apr 2026 09:45:04 GMT

Hello @Erry3221 ,

Welcome to the community,

It should be showing as pending on your account and will only be taken, once your order has been dispatched.

Have you checked your spam/junk folder?

Otherwise I would suggest contacting customer service and they can take a look for you.

Re: No order details

Peter_W — Sat, 25 Apr 2026 10:22:58 GMT

Welcome to the Community, @Erry3221

I've moved your post to its own thread so you can have a dedicated place for your query.

As a first port of call I'd definitely check the details @Schockwave has mentioned here, as this will give a good indication on whether the order has gone through.

If you can let me know the model of phone you've gone for here though, including the colour and storage version, we can check delivery timescales too.

Peter