topic Re: Travel eSIM didn’t arrive in Orders

Travel eSIM didn’t arrive

andi773 — Thu, 23 Apr 2026 07:04:40 GMT

Hey,

I placed two orders for travel eSIMs that never arrived through email. As I have no local number I am unable to call the support line. The fees would be crazy high if I would try to call from my carrier.

As one reference here is one order number: *************

And yes, I did check spam and every other folder.

I would be very thankful if someone could help me.

Best regards

Andreas

[Mod edit - removed order number. Please do not post personal or account details in the community]

Re: Travel eSIM didn’t arrive

Michael_D — Thu, 23 Apr 2026 09:22:04 GMT

Hi @andi773

Welcome to the community.

We don't have access to accounts to see what is happening with the Travel eSIM orders, but you should have had a QR code on the order confirmation screen to download the eSIM.

Did you get as far as creating an EE ID to manage the account?

If you did, what do you see when you login?

Michael

Re: Travel eSIM didn’t arrive

rkelly1 — Thu, 23 Apr 2026 13:55:26 GMT

The option to download your esims is under settings in the EE app. Make sure you're in the UK before downloading them, however