https://community.ee.co.uk/t5/Orders/Order-progress/m-p/1614258#M92520 <P>So i placed an order on Saturday for a new phone (upgrade iPhone 17 Pro Max 1tb Blue) and it was nothing short of torture. i placed the order via the EE app/live chat and it took close to 3 hours to complete the order.</P><P>My reason for the post isnt because of the length of time it took (which also inlcuded nearly two hours on the friday which only ended because we hit 11pm and i was told to rejoin the chat the next day) but i got absolutely nothing in terms of a confirmation of the order.</P><P>I know the moodel is out of stock with a potention order taking upto 14 days, but i am feeling a little uneasy that i have had nothinq in terms of a confirmation that the order exists.&nbsp; Is this normal for a device that is out of stock or do i need make contact with customer service to be sure the order is actually in the queue?</P> Tue, 21 Apr 2026 18:11:41 GMT soupladel 2026-04-21T18:11:41Z https://community.ee.co.uk/t5/Orders/Order-progress/m-p/1614258#M92520 <P>So i placed an order on Saturday for a new phone (upgrade iPhone 17 Pro Max 1tb Blue) and it was nothing short of torture. i placed the order via the EE app/live chat and it took close to 3 hours to complete the order.</P><P>My reason for the post isnt because of the length of time it took (which also inlcuded nearly two hours on the friday which only ended because we hit 11pm and i was told to rejoin the chat the next day) but i got absolutely nothing in terms of a confirmation of the order.</P><P>I know the moodel is out of stock with a potention order taking upto 14 days, but i am feeling a little uneasy that i have had nothinq in terms of a confirmation that the order exists.&nbsp; Is this normal for a device that is out of stock or do i need make contact with customer service to be sure the order is actually in the queue?</P> Tue, 21 Apr 2026 18:11:41 GMT https://community.ee.co.uk/t5/Orders/Order-progress/m-p/1614258#M92520 soupladel 2026-04-21T18:11:41Z