topic Re: Order number not working and havent received an update in Orders

Order number not working and havent received an update

Amandah87 — Mon, 20 Apr 2026 20:58:36 GMT

I made an order 3 days ago. I paid a £30 deposit and received an initial email. I have not heard anything since. When I go onto track my order, it keeps saying that there is an error.

Re: Order number not working and havent received an update

Leanne_T — Tue, 21 Apr 2026 07:42:52 GMT

Morning @Amandah87

Thanks for coming to the community.

Which device including memory size and colour did you order? Was the order for a new EE contract or an upgrade?

Thanks 🙂

Leanne.

Re: Order number not working and havent received an update

Amandah87 — Tue, 21 Apr 2026 13:57:07 GMT

I ordered a black Samsung S26. It was a new contract.

Re: Order number not working and havent received an update

Leanne_T — Tue, 21 Apr 2026 14:00:35 GMT

Thanks @Amandah87

If you're unable to track the order and this is a new contract, please give us a call on 0800 956 6000. The team can make sure the order has been processed and look into the tracking details for you.

Leanne.