topic Re: New order in Orders

New order

Fryedeggslol — Tue, 07 Oct 2025 18:37:36 GMT

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if ako order number means im approved or am I wasting my time ?

Re: New order

Schockwave — Tue, 07 Oct 2025 19:51:25 GMT

Hello @Fryedeggslol ,

Welcome to the community,

It does mean that your order has been approved, otherwise you would have received an email asking you to contact customer service for more information or one that would have said your order has been cancelled, but depending on what colour and storage size you have ordered, there could be a delay of 28 days, as orders are processed on a first come first serve basis and as they are very popular and new, there is more than likely going to be a delay.

I would also suggest doownloading and installing the DPD app with the same information as EE have, as DPD will send a text up to the evening before delivery and another one on the day of delivery with a one hour window with a PIN number that you will have to show the driver before receiving your device.

Re: New order

Linzi_H — Wed, 08 Oct 2025 07:47:38 GMT

Hi @Fryedeggslol

Just adding to the great advice above from @Schockwave. Our team over the phone will be able to tell you if your order has been successful. However, if you've received a confirmation email and the expected money has been taken, this would indicate that the order has been completed.

If you can tell me the colour and storage size you've ordered, I will double check the stock for you alongside any expected wait times.

Linzi

Re: New order

Mark6st — Wed, 08 Oct 2025 10:06:08 GMT

What is the wait time for deep blue 512GB

Re: New order

Linzi_H — Wed, 08 Oct 2025 10:20:04 GMT

Hi @Mark6st

Orders from 01/10/25 for the iPhone 17 Pro Max 512GB Deep Blue is expected dispatch within more than 28 days.

Linzi

Re: New order

BryanH — Wed, 08 Oct 2025 10:22:31 GMT

What about the pro max 256 in Blue? When I ordered i was told 7-10 days, but that was on 27th September

Re: New order

Linzi_H — Wed, 08 Oct 2025 10:26:39 GMT

Hi @BryanH

Any orders placed from 19/09/25 for the iPhone 17 Pro Max 256GB Deep Blue is expected dispatch within more than 28 days.

Linzi

Re: New order

BryanH — Wed, 08 Oct 2025 10:40:20 GMT

Thank you Linzi. Shame the advisors aren't sharing that. I also rang Monday and was told my device was in the warehouse, so I was expecting it to be sent out this week. Also what does "within more than 28 days" mean? That reads as pretty much open ended!

Re: New order

Linzi_H — Wed, 08 Oct 2025 10:51:44 GMT

I can only go with the information I can see on our internal stock pages @BryanH, but I do understand that it's not nice to receive different pieces of information.

Our advisors can see when stock is assigned to your order, but they wouldn't be able to see what stock is being assigned to which order in the warehouse.

I can confirm that all orders are fulfilled on a first come first served basis. When stock is assigned to your specific order, you'll also receive a notification from DPD, and they will set the delivery date and timeframe.

More than 28 days means we cannot give a narrower timeframe than this.

I hope this helps,
Linzi

Re: New order

AndreaC1972 — Thu, 09 Oct 2025 11:22:52 GMT

Hi I placed an order on the 26th September for the orange iPhone 17 pro max and wondering when it will arrive??

Re: New order

Linzi_H — Thu, 09 Oct 2025 11:51:18 GMT

Hi @AndreaC1972

Welcome to the Community.

Can you please let me know the storage size you ordered? I will check the stock information for you and any timescales.

Linzi

Re: New order

crisilvia — Thu, 09 Oct 2025 16:25:15 GMT

Just want to know ,where is my order .

Re: New order

RHernandezGonza — Thu, 09 Oct 2025 16:52:47 GMT

Where is my order?

Re: New order

Linzi_H — Thu, 09 Oct 2025 17:04:11 GMT

Hi @crisilvia @RHernandezGonza

Welcome to the Community!

Can you let me know what you have ordered?
Please include the model, colour, and storage size.

Linzi

Re: New order

danish896r — Thu, 09 Oct 2025 17:20:57 GMT

17 pro max orange color 256 GB ordered on 26 sep.

Re: New order

Linzi_H — Thu, 09 Oct 2025 17:32:04 GMT

Hi @danish896r

Orders from 23/09/25 for iPhone 17 Pro Max 256GB Cosmic Orange, you can currently expect dispatch within 28 days.

Linzi

Re: New order

semiilou92 — Thu, 09 Oct 2025 19:59:26 GMT

hi i ordered iPhone 17 pro max orange on the 27th September and still have not had no message about my order >> is there any update on what's going on ? thanks selina

Re: New order

Linzi_H — Fri, 10 Oct 2025 08:51:48 GMT

Hi @semiilou92

I can double check the stock information for you.
Can you please let me know the storage size you've chosen?

Linzi

Re: New order

Mark6st — Fri, 10 Oct 2025 11:05:23 GMT

Hello

I ordered the I phone 17 pro max 512 gb blue

on 5th October, what is the estimation delivery time, stock information and time scale

Re: New order

Linzi_H — Fri, 10 Oct 2025 11:44:59 GMT

Hi @Mark6st

You may have missed my reply to your first post above.

Orders from 01/10/25 for the iPhone 17 Pro Max 512GB Deep Blue is expected dispatch within more than 28 days.

Linzi