topic Re: New SIM only order advised call needed but seemed to complete in Orders

New SIM only order advised call needed but seemed to complete

fiish — Thu, 16 Apr 2026 11:50:58 GMT

Hi,

I placed an order for a Full Works eSIM yesterday, the order confirmation page seemed to suggest EE would need to phone me up for something before the order could proceed:

We need to confirm some details
We’ll call you within the next 48hours to discuss your order.

I've since received further emails with the eSIM activation instructions, and successfully activated the eSIM in my EE account. Does that mean the order has completed and the phone call is no longer necessary?

I thought I would check the order status on the order tracking page, but the order number together with my email address or phone number just returned errors.

Also, I supplied a PAC with the order, the order confirmation said porting should take place 1 working day after eSIM activation, should I receive any text or email confirmation of the porting date?

Re: New SIM only order advised call needed but seemed to complete

Chris_B — Thu, 16 Apr 2026 12:27:01 GMT

@fiish If it’s up and working that’s it nothing needs to be done, it’s now just a case of waiting for the your number to port over. EE will text you when completed and you’ll just need to restart the device.

Re: New SIM only order advised call needed but seemed to complete

Sarahwaite1 — Sat, 18 Apr 2026 23:06:33 GMT

I just ordered a phone and I like to know when I am getting it

Re: New SIM only order advised call needed but seemed to complete

Sarahwaite1 — Sat, 18 Apr 2026 23:10:32 GMT

Same here

Re: New SIM only order advised call needed but seemed to complete

Ali_A — Sun, 19 Apr 2026 08:07:10 GMT

Hi @Sarahwaite1

As you've received an email or text message asking to call about your order, please call the number on the message so the Digital Sales Team can discuss the reasons why, and what additional information we need to manually complete it for you.

They can then issue you the tracking

Ali