topic Re: Can’t track order & order number not working in Orders

Can’t track order & order number not working

Martin06_ — Mon, 13 Apr 2026 11:53:58 GMT

Hi I was just wondering if anybody could help me? I recently bought a phone around 2weeks ago and received a confirmation email n order number however nothing more than that. When I try to track my order through the ee app and website it says that “something went wrong” though everything I’ve put through is correct.

I rang EE customer support a few days ago just to double check that they received my order to which they confirmed that they’ve processed it and I’ll get an email from dpd when it’s ready to be delivered but I go away in a few days. Is it possible to get in touch with dpd as it’ll have been 2 weeks since my order was paid for and through the app it says that normally orders are delivered within two weeks from paying? Or should I cancel my order all together whilst I still can?

I just want to be able to see where my phone is if I’m honest.

many thanks 🙂

Re: Can’t track order & order number not working

Chris_B — Mon, 13 Apr 2026 12:25:24 GMT

@Martin06_ DPD will not have it, until EE allocates you a device there is no device. You’ll receive a tracking number the day before of delivery. What did you order ? Colour and storage size ?

Re: Can’t track order & order number not working

Martin06_ — Mon, 13 Apr 2026 13:23:29 GMT

Hi i appreciate your reply.

I ordered the iPhone 17 pro max, 256gb in silver.

Re: Can’t track order & order number not working

Rach_H — Mon, 13 Apr 2026 16:29:55 GMT

Hi @Martin06_,

Welcome to the Community!

We would expect this phone to be with you within 14 days of placing your order. I can see that the most recent order that has been fulfilled is from 28th March, so hopefully you won't have too much longer to wait.

Rach

Re: Can’t track order & order number not working

Martin06_ — Mon, 13 Apr 2026 17:39:20 GMT

Hi,

I appreciate your response!

I purchased the phone on the 1st of April so would this mean it’d arrive around Wednesday this week? I do apologise to be a pain it’s just a concern with the fact I’m out of the country from Saturday this week. Again I appreciate the help thank you 🙂

Re: Can’t track order & order number not working

Rach_H — Mon, 13 Apr 2026 17:48:13 GMT

I absolutely understand @Martin06_. I would expect it by Wednesday at the latest, but it may be worth calling the team if you've not heard anything about your delivery by then.

Rach