topic Re: XKO order number in Orders

XKO order number

Craig9191 — Sat, 22 Jan 2022 22:54:38 GMT

I've been given an order number that starts with xko. Does this mean it's been accepted? As I've had money leave my account?

Also how long does it take for the tracking information to update as it was ordered this morning but it's just stating they can't show my tracking information at the moment

Re: XKO order number

Chris_B — Sat, 22 Jan 2022 23:14:41 GMT

@Craig9191 You’ll receive a tracking number when a device has been allocated to you. The XKO number is just your order number and you’ve been accepted.

Re: XKO order number

sohbatbir — Sat, 16 Sep 2023 10:25:18 GMT

please tracking my order

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Re: XKO order number

James_B — Sat, 16 Sep 2023 09:21:06 GMT

Hi @sohbatbir,

Welcome to the EE Community. 🙂

You can track your order at myaccount.ee.co.uk/orderdetails.

Hope this helps.

James

Re: XKO order number

wendie3 — Mon, 21 Apr 2025 13:04:25 GMT

i have been given xko for a sim only have i been accepted

Re: XKO order number

Peter_W — Mon, 21 Apr 2025 15:14:18 GMT

Hey @wendie3.

Welcome to the Community 😊

An XKO order number means that an order has been placed in our online system, but these still need to be fulfilled in our main account system for your plan to go live.

When was it you placed your order?
Peter

Re: XKO order number

wendie3 — Mon, 21 Apr 2025 17:05:55 GMT

it was placed today i placed 3 two was saying successful and the other was cancelled

Sent from Outlook for iOS<>

Re: XKO order number

Chris_B — Mon, 21 Apr 2025 18:44:55 GMT

@wendie3 the 3rd one what was cancelled is probably because EE are not yet allowing you to have 3 sims on contract yet. Once you pay the first monthly payment of the other 2 sims EE will probably be ok with you placing an order for another sim. They need to know you are going to pay.

Re: XKO order number

wendie3 — Mon, 21 Apr 2025 22:51:55 GMT

so the other two are accepted

Sent from Outlook for iOS<>

Re: XKO order number

Lilyweaver1278 — Tue, 22 Apr 2025 09:56:11 GMT

Hello, I ordered a sim on the 14th and still haven’t received it nor have I had ANY tracking details at all. My tracking number is also apparently not a real tracking number so I can’t track.

Re: XKO order number

Ali_A — Tue, 22 Apr 2025 12:38:27 GMT

Hi @Lilyweaver1278

Please give our Customer Service team a call where a guide can check your order went through correctly.
They will be able to give you the order confirmation number, which you can then track on our Track Your Order page.

If the order didn't complete correctly they can re-process the order for you.

Ali

Re: XKO order number

Kezza1861 — Fri, 22 Aug 2025 16:23:06 GMT

I am in need of finding my XKO number and can’t find it in my emails can an email be resent with my XKO number please

Re: XKO order number

Katie_B — Fri, 22 Aug 2025 16:55:44 GMT

Hello @Kezza1861.

Thanks for coming here.

Please get in touch with our customer care team who will be able to help you with this.

Katie

Re: XKO order number

MartinAlexandru — Fri, 10 Apr 2026 09:35:08 GMT

Hello mate I have one order from you what it s issue ?

Re: XKO order number

Peter_W — Fri, 10 Apr 2026 11:34:47 GMT

Welcome to the Community, @MartinAlexandru.

Could you please let us know a bit more about what exactly you were wanting to query?

If this is around an order, what device have you gone for, including model, colour and storage version?

Peter

Re: XKO order number

MartinAlexandru — Fri, 10 Apr 2026 11:38:07 GMT

Hello mate , I order one phone , iPhone 17 pro max cosmic orange 256 gb .

Re: XKO order number

Peter_W — Fri, 10 Apr 2026 12:22:34 GMT

Cheers @MartinAlexandru, when did you place your order for this?

When checking our stock this shows as available and ready for delivery as soon as next day.

Peter

Re: XKO order number

MartinAlexandru — Fri, 10 Apr 2026 12:24:16 GMT

Peter, today I placed the order, only to receive a message saying there was a problem and I need to contact you, so is everything okay?

Re: XKO order number

Chris_B — Fri, 10 Apr 2026 12:38:12 GMT

@MartinAlexandru You have to call customer support so the order can proceed. If you don’t call then the order will not happen.

Re: XKO order number

Peter_W — Fri, 10 Apr 2026 12:45:23 GMT

Thanks @MartinAlexandru.

Like @Chris_B mentioned, if you get this email advising you to contact us about the order, you'll need to reach out to the number listed in the email.

This is a direct line to our web sales team, and could be something as simple as checking an address is correct in order to ensure the order goes through correctly.

We don't have access to check the full order detais via this forum, but if you call up they should be able to sort things right away.

Peter