topic Re: New SIM hasn't turned up in Orders

New SIM hasn't turned up

AlexThomas — Tue, 07 Apr 2026 15:31:13 GMT

I contacted EE about losing my phone and was told I would be sent out a new Sim Card that'll be here by Tuesday.

It's Tuesday now and it's not here, and I have no tracking information for it so.. What do I do?

Re: New SIM hasn't turned up

Chris_B — Tue, 07 Apr 2026 15:55:28 GMT

@AlexThomas you’re gonna have to wait for the Royal mail to deliver it because they’re sent out second-class Royal mail. ( no tracking available for this )

Re: New SIM hasn't turned up

AlexThomas — Tue, 07 Apr 2026 16:13:08 GMT

Ah, okay. Website says First Class.

Guess that's not true.

Re: New SIM hasn't turned up

Chris_B — Tue, 07 Apr 2026 16:29:27 GMT

@AlexThomas I’ve never seen 1st class used yet. And yesterday was a bank holiday

Re: New SIM hasn't turned up

Katie_B — Tue, 07 Apr 2026 16:32:42 GMT

Hi @AlexThomas.

@Chris_B is right, SIM deliveries are sent via Royal Mail and can take 2-5 working days.

I am sorry you have been provided incorrect information.

Could you please link us to the page so we can get this updated?

Katie