topic Re: Ordered in Orders

Ordered

Elliedean — Fri, 03 Apr 2026 13:25:50 GMT

I ordered my iPhone 17 in white on Wednesday. When I go online to track it keeps saying my reference it’s right

Re: Ordered

Elliedean — Fri, 03 Apr 2026 13:27:39 GMT

This is happening to me also

Re: Ordered

Kirsty345 — Fri, 03 Apr 2026 14:10:43 GMT

Have you got anywhere with being able to track your order?

Re: Ordered

Elliedean — Fri, 03 Apr 2026 14:23:13 GMT

Nope nothing

Re: Ordered

Elliedean — Fri, 03 Apr 2026 14:23:35 GMT

Have u??

Re: Ordered

Schockwave — Fri, 03 Apr 2026 14:48:03 GMT

@Elliedean , what storage size did you order? This might help for one of our staff members to let you know the delay, although they do not have access to accounts. You can also ring customer service to find out when you are likely to receive the device.

Re: Ordered

Elliedean — Fri, 03 Apr 2026 14:49:38 GMT

I ordered the iPhone 17 white 512GB

Re: Ordered

Elliedean — Fri, 03 Apr 2026 14:50:21 GMT

Is it to late to pick up from store now?

Re: Ordered

Elliedean — Fri, 03 Apr 2026 14:51:12 GMT

This is the email I’ve got I’ve not heard anything since Wednesday

Re: Ordered

Kirsty345 — Fri, 03 Apr 2026 15:03:25 GMT

Nope I have had email saying “we’ve got your order” with a tracking code and a email saying your order is confirmed with another code. No one seems to help me on here and don’t have time to sit on hold on the phone. Going to give it 2 weeks like everyone else is saying to phone up.

Re: Ordered

Elliedean — Fri, 03 Apr 2026 16:43:32 GMT

This is the onl y email I’ve received

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Re: Ordered

Ali_A — Fri, 03 Apr 2026 16:47:20 GMT

Hi @Elliedean

If you have only received the initial Order Received email, but not order processed confirmation, you'll need to give our Customer Service team a call where a guide in the Digital Sales team can check your order went through successfully.

You may have received a text message from EE asking to call in.

If the order couldn't be processed, the team can discuss what additional steps we need to manually complete it for you.

Ali