topic Re: Order delivery to store in Orders

Order delivery to store

Michalsbp — Tue, 31 Mar 2026 08:18:40 GMT

Hi so I have placed order on saturday for new iphone 17 pro max. On sunday i have text with tracking number saying item is on its way to the store. The tracking number isnt working it constantly gives me error to check the details. Money was taken from the account. It is not pending it has been cleared and accepted by EE. Do I have to wait longer for any update or should i ring them. Its ridiculous lack of communication on their part.

Re: Order delivery to store

Ritu_D — Tue, 31 Mar 2026 10:49:12 GMT

Hi @Michalsbp

Thanks for reaching out here on the community.

I am gutted to hear your order experience has not been what you expected.

I would definitely recommend Contacting Us to check on the status of your order.

Thanks

Ritu

Re: Order delivery to store

Michalsbp — Tue, 31 Mar 2026 11:27:21 GMT

Thanks will do that its just so frustrating tha they are happy to take money but then no more communication

Re: Order delivery to store

Ritu_D — Tue, 31 Mar 2026 12:38:11 GMT

I completely understand how frustrating this must be @Michalsbp

Just to check was it DPD you received a text from?

Ritu

Re: Order delivery to store

Michalsbp — Tue, 31 Mar 2026 12:59:04 GMT

No it was from EE

Re: Order delivery to store

Peter_W — Tue, 31 Mar 2026 15:52:28 GMT

Thanks, @Michalsbp.

Provided you know the postcode for the store this is being delivered to, you should be able to use this tracking number over at dpd.co.uk

We do usually expect the store to send you a message when this is ready to collect, but if you've heard nothing and can see delivery has been confirmed, I'd recommend giving them a ring on the number listed on our store finder.

Peter