Order Not Showing In Account

Weejum07 — Sun, 29 Mar 2026 10:23:21 GMT

I placed an order over 24hrs ago, I received an email confirming the order had went through and the payment for the order was taken, however when I am trying to track this order I am receiving the following message-

Sorry, that didn't work!

Please try again. You'll need:

Your order reference number: It's 8 or 12 characters and may include numbers and letters.
Email address or phone number: Just make sure you use the same email or the phone number you used to place your order.

I would greatly appreciate it if someone could reply and explain why this is happening, if it helps the handset I ordered was a Samsung Galaxy S26 Ultra 5g 512gb in black.

Thanks in advance.

Re: Order Not Showing In Account

Northerner — Sun, 29 Mar 2026 11:05:35 GMT

Hi @Weejum07

Your order is not processed yet it looks like.

If you want more information then you'll need to speak to EE CS on 150.

Thanks

topic Order Not Showing In Account in Orders

Order Not Showing In Account

Re: Order Not Showing In Account