https://community.ee.co.uk/t5/Orders/Re-Live-chat/m-p/1609752#M92233 <P>got a phone today, but when I try to check the tracking it won't let me, it shows in red, why?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1441.png" style="width: 1179px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42047iA23B76CAD26371B3/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1441.png" alt="IMG_1441.png" /></span></P><P> </P> Sun, 29 Mar 2026 01:54:06 GMT Andreea478 2026-03-29T01:54:06Z https://community.ee.co.uk/t5/Orders/Re-Live-chat/m-p/1609749#M92232 <P>Why can't I find out more about the order?</P> Sun, 29 Mar 2026 01:46:44 GMT https://community.ee.co.uk/t5/Orders/Re-Live-chat/m-p/1609749#M92232 Andreea478 2026-03-29T01:46:44Z https://community.ee.co.uk/t5/Orders/Re-Live-chat/m-p/1609752#M92233 <P>got a phone today, but when I try to check the tracking it won't let me, it shows in red, why?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1441.png" style="width: 1179px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42047iA23B76CAD26371B3/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1441.png" alt="IMG_1441.png" /></span></P><P> </P> Sun, 29 Mar 2026 01:54:06 GMT https://community.ee.co.uk/t5/Orders/Re-Live-chat/m-p/1609752#M92233 Andreea478 2026-03-29T01:54:06Z https://community.ee.co.uk/t5/Orders/Re-Live-chat/m-p/1609767#M92234 <P>Welcome to the Community, <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4966020">@Andreea478</a></SPAN>.</P><P>I've moved your posts over to their own separate thread so they have a dedicated place that's relevant to you.</P><P>Occasionally orders may not fully go through as we need to take some additional detail before this is fulfilled on your account; I'd recommend checking your email, including spam and junk, to see if this is something we've reached out about.&nbsp;</P><P>If this is all looking good, I'd recommend <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">giving our customer care team a call</A>, follow the options towards Billing, then when connected with a Guide ask to speak with Websales.</P><P>They're a dedicated team for all queries linked with online orders, and should be able to search via your XK order number, regardless of this is working online.&nbsp;</P><P>Peter</P> Sun, 29 Mar 2026 07:49:11 GMT https://community.ee.co.uk/t5/Orders/Re-Live-chat/m-p/1609767#M92234 Peter_W 2026-03-29T07:49:11Z