topic Re: Delivery in Orders

Delivery

D78 — Fri, 27 Mar 2026 23:19:05 GMT

Hello I ordered a MacBook with a power adapter. I am waiting for the MacBook still however the adapter says it’s been delivered however I have not received it and I have not been contacted by Royal Mail about it being delivered or even out for delivery. Is there a way I can get an update on this or atleast file it as not being delivered

Re: Delivery

Chris_S — Sat, 28 Mar 2026 09:25:32 GMT

Hi @D78

It's great news that you've ordered a new MacBook, I can imagine you're keen to get your hands on it.

It must be concerning that you've had confirmation that part of the order has been delivered.

I'd recommend getting in touch with us so a guide can get this looked into for you.

Chris S

Re: Delivery

D78 — Sat, 28 Mar 2026 13:08:30 GMT

Hello I was writing to ask for an update on my plug since I still have not heard anything from Royal Mail
Sent from my iPhone

Re: Delivery

Chris_S — Sat, 28 Mar 2026 13:30:20 GMT

Thanks for clarifying that @D78.

Did you get a tracking reference for your plug?

Chris S

Re: Delivery

D78 — Sat, 28 Mar 2026 13:37:30 GMT

I got one through EE but not Royal Mail. Whenever I click on track item through the EE website it says there’s an issue
Sent from my iPhone

Re: Delivery

Chris_S — Sat, 28 Mar 2026 13:51:27 GMT

Thank you @D78

I'd recommend giving us a call so a guide can take a look into your order and give you an update.

Chris S