https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1608785#M92196 <P>S26 ultra this afternoon</P> Tue, 24 Mar 2026 20:46:34 GMT Dazg1972 2026-03-24T20:46:34Z https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1286440#M69257 Tue, 22 Aug 2023 07:18:54 GMT https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1286440#M69257 Allinsonjonny8 2023-08-22T07:18:54Z https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1286447#M69258 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3939370">@Allinsonjonny8</a>&nbsp;<SPAN>&nbsp; check your emails and try looking in your spam folder.&nbsp;</SPAN></P> Tue, 22 Aug 2023 07:22:54 GMT https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1286447#M69258 Chris_B 2023-08-22T07:22:54Z https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1286450#M69259 <P>I haven’t got nothing no email or anything and they have taken the £30 out of my bank so I dk wats happening&nbsp;</P> Tue, 22 Aug 2023 07:26:02 GMT https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1286450#M69259 Allinsonjonny8 2023-08-22T07:26:02Z https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1286478#M69260 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3939370">@Allinsonjonny8</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Which phone did you order and when did you order it?</P> <P>Chris</P> Tue, 22 Aug 2023 09:29:46 GMT https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1286478#M69260 Christopher_G 2023-08-22T09:29:46Z https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1608785#M92196 <P>S26 ultra this afternoon</P> Tue, 24 Mar 2026 20:46:34 GMT https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1608785#M92196 Dazg1972 2026-03-24T20:46:34Z https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1608799#M92199 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4964429">@Dazg1972</a></SPAN>.</P> <P>Just as a first port of call, I'd recommend checking your spam / junk folder to make sure that the confirmation email hasn't ended up in there.&nbsp;</P> <P>If you can't spot anything, please <A href="https://ee.co.uk/help/contact-ee/account-billing" target="_blank">give our team a call</A>, and once connected to one of our Billing Guides, just ask to speak with web sales.</P> <P>Peter</P> Wed, 25 Mar 2026 08:07:17 GMT https://community.ee.co.uk/t5/Orders/I-ve-ordered-a-phone-and-paid-my-upfront-cost-but-no-idea-if-I/m-p/1608799#M92199 Peter_W 2026-03-25T08:07:17Z