topic EE cancel my order in Orders

EE cancel my order

Mark23569 — Sun, 22 Mar 2026 21:37:40 GMT

I ordered a new s26 ultra from EE with new contract. The order number now didn't exist and can't talk to anyone about it. Tried to reorder but couldn't because they say the phone i am upgrading isn't v available to upgrade because of the previous order.

The AI chat doesn't cover this and have me been charged £70 , fur a month on sim only contract. Every should I do? Go to Vodaphone ?

Re: EE cancel my order

Mark23569 — Sun, 22 Mar 2026 21:41:52 GMT

The AI chat doesn't cover this and have me been charged £70 , fur a month on sim only contract. Every should I do? Go to Vodaphone ?

Re: EE cancel my order

ee_user14 — Sun, 22 Mar 2026 21:47:37 GMT

@Mark23569 wrote:
should I do? Go to Vodaphone ?

www.vodaphone.co.uk ?

Re: EE cancel my order

Northerner — Sun, 22 Mar 2026 21:49:24 GMT

Hi @Mark23569

Give EE CS a call on 150 tomorrow when lines are open.

https://ee.co.uk/help/contact-ee

Thanks

Re: EE cancel my order

bristolian — Sun, 22 Mar 2026 21:51:01 GMT

Duplicate post merged with your original.

You mention having ordered the new phone as a new contract, but then that you upgraded. Can you clarify which it was?

CS are open until 8pm on weekends I believe, you should be able to speak to an agent tomorrow from 8am.