topic Re: New order in Orders

New order

Lixox — Wed, 18 Mar 2026 11:10:41 GMT

I placed an order for an iPhone 17 pro max silver on Monday and received an email that day with an order confirmation etc. They took the upfront and I haven’t heard anything since? It does let me track the order through the app to see anything else. Does this mean it hasn’t when through or?

Re: New order

Lixox — Wed, 18 Mar 2026 11:11:12 GMT

Doesn’t let me track it sorry

Re: New order

Lixox — Wed, 18 Mar 2026 11:18:10 GMT

Having the same issue, what’s the wait time for the iPhone 17 pro max silver 256gb

Re: New order

Ali_A — Wed, 18 Mar 2026 13:33:11 GMT

HI @Lixox

Looking at the order history for iPhone 17 Pro Max 256GB Silver, stock guidance while placing the order on the 17th March was - "Available to order (Expect despatch in more than 28 days)"

Which means we are waiting to receive stock from the manufacturer so we can ship this out as soon as possible.
However, it looks like we may have received a good shipment, as any orders placed today will be despatched next day.

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Hope this helps!

Ali

Re: New order

Sarahcb86 — Wed, 18 Mar 2026 13:34:53 GMT

Had same thing means the phones not in stock still waiting for mine over 2 weeks for mine and still nothing

Re: New order

Lixox — Wed, 18 Mar 2026 19:37:41 GMT

It’s odd because even on the site just now says 2-3 days and that’s been coming on 4 days and I’ve heard nothing apart from the one email

Re: New order

Leanne_T — Thu, 19 Mar 2026 08:34:30 GMT

Morning @Lixox

If you've had no updates since placing the order, please give us a call on either 150 from an EE phone or 0800 956 6000 from any other phone, and our guides will check the order for you.

Once the device has been dispatched, DPD will be in touch with tracking details for the delivery.

Leanne.

Re: New order

Sarahcb86 — Thu, 19 Mar 2026 12:59:30 GMT

They did and can’t say how longs a phones apparently not in stock
Sent from my iPhone