https://community.ee.co.uk/t5/Orders/new-device-added-to-account-but-phone-received-with-no-sim/m-p/1607661#M92116 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4073124">@wilk83</a>&nbsp;,</P><P>Welcome to the community,</P><P>If it is a new device with a new number, then yes it could be sent via second class post, but if it is an upgrade, then you just put your original SIM card in the new device.</P> Tue, 17 Mar 2026 16:11:48 GMT Schockwave 2026-03-17T16:11:48Z https://community.ee.co.uk/t5/Orders/new-device-added-to-account-but-phone-received-with-no-sim/m-p/1607647#M92114 <P>added new device to contract, have received phone but no sim card . do they come separate?</P> Tue, 17 Mar 2026 15:00:56 GMT https://community.ee.co.uk/t5/Orders/new-device-added-to-account-but-phone-received-with-no-sim/m-p/1607647#M92114 wilk83 2026-03-17T15:00:56Z https://community.ee.co.uk/t5/Orders/new-device-added-to-account-but-phone-received-with-no-sim/m-p/1607661#M92116 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4073124">@wilk83</a>&nbsp;,</P><P>Welcome to the community,</P><P>If it is a new device with a new number, then yes it could be sent via second class post, but if it is an upgrade, then you just put your original SIM card in the new device.</P> Tue, 17 Mar 2026 16:11:48 GMT https://community.ee.co.uk/t5/Orders/new-device-added-to-account-but-phone-received-with-no-sim/m-p/1607661#M92116 Schockwave 2026-03-17T16:11:48Z