topic Order Dispatch in Orders

Order Dispatch

OrnellaG — Tue, 17 Mar 2026 14:09:03 GMT

Placed order for Data only SIM for a WiFi box (as advised by BT) that I already have, however the order hasn’t updated or dispatched and it’s been 3 or 4 days. It said it normally ships within 1-2 days and we are currently without WiFi. what can I do? Is there a number to call?

Re: Order Dispatch

XRaySpeX — Tue, 17 Mar 2026 14:12:56 GMT

@OrnellaG : SIMs are dispatched by 2nd Class Royal Mail. Your 3 or 4 days covers last w/end. You should get it any day now.

Re: Order Dispatch

Alex_H — Tue, 17 Mar 2026 16:17:02 GMT

Hi @OrnellaG,

Welcome to the EE Community

As mentioned if it has been shipped then it will still just be on its way for the moment. If you did want to double check the order with one of our guides to make sure everything has went ok with it, you can call us on 07953 966 150 from any phone.

Alex