topic Re: Account cancelled... in Orders

Account cancelled...

Zeoste — Mon, 16 Mar 2026 14:12:05 GMT

Trying to purchase a mobile contract as I am already a broadband customer and being told my account is cancelled... I do not currently have any kind of mobile or sim with EE so can not call 150 and support has been not helpful... why is everything with EE so difficult to do compared to other networks? Just remove the damn thing from my account already so I can purchase a new phone!

Re: Account cancelled...

Schockwave — Mon, 16 Mar 2026 14:28:46 GMT

Hello @Zeoste ,

Welcome to the community,

This is not customer service, we do not have account access and do not know who you are.

Did you previously have a mobile account with EE and then cancelled it?

You would then have to start a new contract with EE as a new customer, I suspect, we cannot remove anything here, this is a public forum, and most of us are customers like you.

How have you tried to purchase a mobile contract? Have you done this through your broadband account?

I would suggest speaking to customer service and speak to them, using the numbers in my signature and pressing option 2, should get you through to someone, who should be able to help, so long as you are polite and do not shout.

Re: Account cancelled...

XRaySpeX — Mon, 16 Mar 2026 15:51:14 GMT

@Zeoste : Do you already have a mobile phone or SIM contract with EE? If not, logout of (or don't login to) your MyEE before going to the EE Shop to buy an EE mobile phone or SIM contract. Otherwise, it expects you to already have an EE mobile phone or SIM contract.