topic Re: MacBook Neo 512GB Silver in Orders

MacBook Neo 512GB Silver

tartanarmy — Mon, 16 Mar 2026 11:01:55 GMT

Hi I ordered this yesterday. It stated usually dispatched 1-3 days. I log into my account today and it says "Sorry, your order is delayed. We’ll email you once it’s dispatched". The product page has now been updated to "Available to order. Usually dispatched in more than 28 days." Can you please advise on my delivery time scale as this definitely said 1-3 days when I purchased. Thanks.

Re: MacBook Neo 512GB Silver

Northerner — Mon, 16 Mar 2026 13:03:36 GMT

Hi @tartanarmy

I think you have answered your own question.

You'll need to speak to EE CS on 150 for more information.

Thanks

Re: MacBook Neo 512GB Silver

tartanarmy — Mon, 16 Mar 2026 13:29:57 GMT

I accidentally hit solution but that was less than helpful.

Re: MacBook Neo 512GB Silver

Schockwave — Mon, 16 Mar 2026 14:06:15 GMT

@tartanarmy , I have undone the solution for you, if that is what you wanted, but not sure what else you would want here, as you would need to call customer service to see if you can find out more.

I suspect when you put your order in, there was one available and someone who ordered it before you, as orders are done on first come first serve basis, got it first or website had not been updated at the time, and so now there is a wait, as EE have got orders in with a wait, although could be less than 28 days, if they get them sooner, all depends when they have ordered more and when they get them.

Re: MacBook Neo 512GB Silver

Katie_B — Mon, 16 Mar 2026 14:17:58 GMT

Hi @tartanarmy.

Thanks for ordering with us.

Our customer care team are in the best position to provide an update on your order.

I'd recommend giving us a call and the team will be able to provide you with more information.

Katie