Order Reference Number Confusion

KLA81 — Mon, 16 Mar 2026 10:43:32 GMT

I placed an order for an upgrade iphone last Wednesday 11th March.
I have received an email with the order reference number beginning xko.

However when I try to ascertain the status of the order, the response is that the order number is not recognised ?

Re: Order Reference Number Confusion

Northerner — Mon, 16 Mar 2026 13:05:06 GMT

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks