https://community.ee.co.uk/t5/Orders/Order/m-p/1606980#M92042 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4958894">@Abs32</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you are already with EE, and moving to an eSIM, you'd normally be able to download this within the EE app.</P> <P>If you login to the app, are you able to download the eSIM or see that your new plan is showing?</P> <P>If you can't, it would need a call to our customer service guides from another phone, even if it belongs to a friend or family member so they can access your account and look into this further for you.</P> <P>You can find all the contact numbers on our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Contact Us</A> page.</P> <P>Michael</P> Sat, 14 Mar 2026 11:30:08 GMT Michael_D 2026-03-14T11:30:08Z https://community.ee.co.uk/t5/Orders/Order/m-p/1606954#M92040 <P>I ordered a eSIM a week ago I have an email to say my order was successful.&nbsp;<BR />ee have cut my old contract off so I have no way of ringing ee and I don’t have a EE shop nearby and I am unable to use another phone to contact them.&nbsp;<BR />when I try and put my order reference in to track my order it doesn’t work.&nbsp;<BR /><BR /></P><P>I need to speak to someone, can anyone help me with how I speak to someone?</P><P>I can chat via WhatsApp but that is it.&nbsp;</P> Sat, 14 Mar 2026 09:04:50 GMT https://community.ee.co.uk/t5/Orders/Order/m-p/1606954#M92040 Abs32 2026-03-14T09:04:50Z https://community.ee.co.uk/t5/Orders/Order/m-p/1606980#M92042 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4958894">@Abs32</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you are already with EE, and moving to an eSIM, you'd normally be able to download this within the EE app.</P> <P>If you login to the app, are you able to download the eSIM or see that your new plan is showing?</P> <P>If you can't, it would need a call to our customer service guides from another phone, even if it belongs to a friend or family member so they can access your account and look into this further for you.</P> <P>You can find all the contact numbers on our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Contact Us</A> page.</P> <P>Michael</P> Sat, 14 Mar 2026 11:30:08 GMT https://community.ee.co.uk/t5/Orders/Order/m-p/1606980#M92042 Michael_D 2026-03-14T11:30:08Z