topic Re: order not tracking in Orders

order not tracking

harryot — Thu, 12 Mar 2026 14:11:35 GMT

I ordered an Apple Watch Series 11 to be delivered to the store around me, and I still can't track it even after 24 hours. I keeps saying order not found.

Re: order not tracking

Debbie_G — Thu, 12 Mar 2026 16:15:53 GMT

Hi @harryot.

Welcome to the community.

Have you received a confirmation of your order? If not, please check your Junk or Spam folder for any emails from EE, as they can sometimes drop in there.

If you still haven’t had a confirmation or you’re not able to track the order, please get in touch with our Customer Support team. They’ll be able to check that your order went through correctly and help further.

Debbie

Re: order not tracking

harryot — Thu, 12 Mar 2026 18:21:45 GMT

Yes, I received a confirmation that my order was being processed nothing after that.

Re: order not tracking

Chris_B — Thu, 12 Mar 2026 21:00:30 GMT

@harryot The store will contact you when it’s there for collection. If you do get a tracking number it’ll state it’s a tracking number.