topic Re: No delivery updates and order number not working in Orders

No delivery updates and order number not working

Sarahcb86 — Thu, 12 Mar 2026 22:23:22 GMT

Yea I’ve had same problem no update about delivery since my initial email and now that order number isn’t working 😖 calling is pointless just saying wait til next week

[Mod edit: title added]

Re: No delivery updates and order number not working

Christopher_G — Thu, 12 Mar 2026 09:08:02 GMT

Hi @Sarahcb86

Welcome to the community.

What was it that you ordered? Please include the colour and memory size, if it's a mobile, and I'll check our expected delivery times for you.

Chris

Re: No delivery updates and order number not working

Sarahcb86 — Thu, 12 Mar 2026 11:38:05 GMT

I ordered iPhone 16 pro pink 128g ordered 3rd

Re: No delivery updates and order number not working

Sarahcb86 — Thu, 12 Mar 2026 11:38:47 GMT

Thank you as I’ve not been given any idea of a time frame

Re: No delivery updates and order number not working

Christopher_G — Thu, 12 Mar 2026 12:43:09 GMT

Thanks, @Sarahcb86

I can't find any stock information for that device. I think it's best if you give our customer support team a call, so that they can check your order to make sure everything is as it should be.

Chris

Re: No delivery updates and order number not working

Sarahcb86 — Thu, 12 Mar 2026 12:45:58 GMT

Ment iPhone 16 plus in pink

Re: No delivery updates and order number not working

Christopher_G — Thu, 12 Mar 2026 12:48:34 GMT

Thanks, @Sarahcb86

The current estimated timescale for that device is to expect dispatch within 14 days. DPD will be in touch with you when it's ready to be delivered.

Thank you for your patience so far, hopefully you get that DPD message soon.

Chris

Re: No delivery updates and order number not working

Sarahcb86 — Wed, 18 Mar 2026 12:52:48 GMT

Still nothing no updates no emails no phone no delivery it’s been weeks now and calling is pointless

Re: No delivery updates and order number not working

Ritu_D — Wed, 18 Mar 2026 13:51:23 GMT

Hi @Sarahcb86

I am gutted to hear you have not had any update regarding the new phone.

I would definitely recommend Contacting our digital sales team, they will be able to look into your order for you and provide you with any updates.

Thanks

Ritu