topic Re: order in Orders

order

kita3 — Tue, 10 Mar 2026 19:05:20 GMT

I ordered an iphone 15 10/03/2026 i still haven’t received any information on if my order has been accepted yet or anything i received an email saying Thanks, we've got your order, we'll begin to work on it straight away. but that’s all can someone help

Re: order

Chris_B — Tue, 10 Mar 2026 19:39:12 GMT

@kita3 Have you checked your spam folder?

Re: order

kita3 — Tue, 10 Mar 2026 19:46:10 GMT

yes and i’ve tried to call but it’s not giving me the option for what i need to talk about

Re: order

Leanne_T — Wed, 11 Mar 2026 08:36:52 GMT

Hi there @kita3

Thanks for coming to the community.

Please give us a call on 0800 956 6000, and if you're a new customer select the new/joining EE option, this will get you through to the sales team to check the order. Or, if this is an upgrade/additional contract please call 150 and select the upgrade option.

Our guides can check the status of the order for you and give you an update. Let us know how you get on.

Leanne.