incorrect order ref number

Shin2JPN — Sat, 07 Mar 2026 15:11:53 GMT

I placed an order to upgrade to the iPhone 17 Pro on March 3. Shortly after, I received an email from EE with an 8 digit Order Reference Number. The email also said that I would receive a phone call within one working day, but I still haven’t received any call.

I tried logging into my account and using the Track Order function, but it says that a 10–12 digit Order Reference Number is required, so I can’t track my order because my number only has 8 digits.

Could you please tell me how I can check the status of my order?

Re: incorrect order ref number

Northerner — Sat, 07 Mar 2026 16:19:26 GMT

Hi @Shin2JPN

You'll need to speak to EE CS on 150 for an update. I would ask them for your order number to allow access to order tracking.

I would download the DPD app as well.

Thanks

topic incorrect order ref number in Orders

incorrect order ref number

Re: incorrect order ref number