topic Re: No order number in Orders

No order number

Kayleighj0nes — Tue, 21 Oct 2025 11:40:06 GMT

Hi,

I ordered an upgrade for a IPhone 16Plus in Pink 128GB on Friday 17th October. I have received an email regarding a confirmation but i have only been given a xko reference number. This is meaning that I cannot track the status of my order on whether it has actually been successfully ordered and sorted. I understand that we get another code from DPD for delivery but I am just wondering if anyone can look at the stock of this device and possibly help me get onto finding a way to request a code to actually track the progress (as i feel very out of the loop and very insecure on if my order is actually being processed).

Re: No order number

Kayleighj0nes — Tue, 21 Oct 2025 12:02:00 GMT

Also forgot to add, I am aware that it says “Dispatch in 7 days” - just wondering on stock and the ability to try and track if it’s gone through or not.😊

Re: No order number

Michael_D — Tue, 21 Oct 2025 13:57:01 GMT

Hi @Kayleighj0nes

Welcome to the community.

The only information that we have access to here is that it is expected to be dispatched within 7 days, as you have mentioned.

If you've not been given any other order number apart from the xko number, I'd recommend giving our customer service guides a call so they can bring up your account and check the order.

As long as the order has gone through successfully, they'll be able to give you an order number so you can keep an eye on the progress of the order.

Michael

Re: No order number

Danc247 — Fri, 06 Mar 2026 10:14:01 GMT

I’m having the same issue order number won’t let me track

Re: No order number

Danc247 — Fri, 06 Mar 2026 10:16:54 GMT

Also paid the upfront fee and still can’t track

Re: No order number

Chris_S — Fri, 06 Mar 2026 13:02:47 GMT

Hi @Danc247

Thanks for getting in touch with us here in the EE community.

I can imagine you're excited to get your hands on your new phone.

Although I can't check your specific order, If you let me know what the make, model, memory size and colour of the phone you went for is, I'll be able to check the stock levels for you?

Re: No order number

Danc247 — Fri, 06 Mar 2026 13:11:30 GMT

IPhone 17 pro blue 256g
Sent from my iPhone

Re: No order number

Danc247 — Fri, 06 Mar 2026 13:16:28 GMT

IPhone 17 pro blue 256gb

Re: No order number

Chris_S — Fri, 06 Mar 2026 13:21:00 GMT

Perfect, thanks @Danc247

What was the date that your ordered the phone please?

Chris S

Re: No order number

Danc247 — Fri, 06 Mar 2026 13:22:26 GMT

Yesterday and I have had nothing back

Re: No order number

Chris_S — Fri, 06 Mar 2026 13:28:35 GMT

Thanks for letting me know @Danc247

I've checked our stock levels, and I can see that if you ordered the phone yesterday, there will be around a 14 day wait for the delivery.

Chris S

Re: No order number

Danc247 — Fri, 06 Mar 2026 13:53:01 GMT

Ok thanks but I still haven’t had an email to say that’s this is confirmed and stuff

Re: No order number

Chris_S — Fri, 06 Mar 2026 13:55:06 GMT

Could you check your email's spam folder to see if a confirmation email has gone into there, please @Danc247 ?

Chris S

Re: No order number

Danc247 — Fri, 06 Mar 2026 13:59:05 GMT

Nothing in there I have the email the xko number

Re: No order number

Katie_B — Fri, 06 Mar 2026 15:24:31 GMT

Hi @Danc247.

If you wish for us to look into your confirmation email please give our customer care team a call who will be able to help further.

Katie 🙂