topic Re: Ordered Samsung S26 Ultra got something went wrong message - money deducted in Orders

Ordered Samsung S26 Ultra got something went wrong message - money deducted

rpraharaj — Fri, 06 Mar 2026 10:30:59 GMT

Hi, I just ordered Samsung S26 Ultra after payment I got a meesage as 'something went wrong' - I see that money has already been deducted form my account and I see no order has been created for this. I am not sure what to do now? Can someone help?

Re: Ordered Samsung S26 Ultra got something went wrong message - money deducted

Northerner — Fri, 06 Mar 2026 12:15:04 GMT

Hi @rpraharaj

Best calling EE CS on 150 and asking for clarification.

Thanks

Re: Ordered Samsung S26 Ultra got something went wrong message - money deducted

Thorpey26 — Fri, 06 Mar 2026 12:32:52 GMT

I am having the same issue did you get it sorted?

Re: Ordered Samsung S26 Ultra got something went wrong message - money deducted

Ritu_D — Fri, 06 Mar 2026 13:20:15 GMT

Hi @Thorpey26

Welcome to the community.

If you have received a message advising 'something has gone wrong' I would recommend following the same advise Northerner has mentioned above and Contact our guides, they will be able to look into your order for you.

Thanks

Ritu