topic Re: My upgrade in Orders

My upgrade

Ucluelet2018 — Thu, 05 Mar 2026 17:29:13 GMT

Hi. I have upgraded to a new sim only contract, however i still appear to be on my old contract. It has been more than 48 hours.

Re: My upgrade

XRaySpeX — Thu, 05 Mar 2026 17:57:57 GMT

What makes you think you're on the old contract? The behaviour of your phone & SIM doesn't change on an upgrade. Only your plan allowances may.

Re: My upgrade

Ucluelet2018 — Thu, 05 Mar 2026 18:04:01 GMT

Because my account still shows my old contract

Re: My upgrade

Debbie_G — Fri, 06 Mar 2026 08:35:17 GMT

Hi @Ucluelet2018.

Thanks for coming to the community.

If your EE account is still showing your old contract after 48 hours, I’d recommend giving our customer support team a call.

They’ll be able to confirm the date your new plan starts and make sure everything is set up correctly.

Debbie

Re: My upgrade

Ucluelet2018 — Fri, 06 Mar 2026 09:42:49 GMT

Thank you Debbie. That’s what I’ve decided to do. I have the confirmation email but I can’t even track the order which is odd. I’ll give customer services a call. Thanks again.