topic Re: Order not despatched in Orders

Order not despatched

Mallen4 — Mon, 02 Mar 2026 07:01:49 GMT

Hi , I ordered iPhone air 256GB sky blue on the 2/2/26 , it was an upgrade but it still hadn’t been despatched

Re: Order not despatched

Michael_D — Mon, 02 Mar 2026 09:18:36 GMT

Welcome to the community.

I would have expected you to have heard something by now if you ordered a month ago, as that model is showing as in stock.

I'd recommend giving our customer service guides a call, and they can bring up your account to check the order status. If there has been a problem with the order, they can place it again.

Michael

Re: Order not despatched

Mallen4 — Mon, 02 Mar 2026 09:32:24 GMT

Ok will do Thankyou

Re: Order not despatched

Mallen4 — Thu, 05 Mar 2026 20:41:51 GMT

Still no despatch email , difficult to actually speak to anybody , have escalated to a complaint as it’s been nearly 5 weeks now with zero updates

Re: Order not despatched

Michael_D — Fri, 06 Mar 2026 09:15:41 GMT

Thanks for coming back @Mallen4.

You aren't likely to get the despatch email without speaking to the team. As the model you have chosen is in stock, it would have been sent out by now, which means there is likely something that has gone wrong with the order.

If you are calling our team, you will get option 1 to use our automated text menu, or option 2 to go through the options over the phone and get put through to someone.

If you have raised a complaint online, a member of our complaints team will be in touch, but this is currently around 7 days, so it may be quicker to call.

Michael

Re: Order not despatched

Mallen4 — Mon, 09 Mar 2026 09:46:57 GMT

Ok Thankyou I will try that