topic Re: Issue with recent order in Orders

Issue with recent order

Harleythomas40 — Mon, 01 Dec 2025 08:08:54 GMT

Could someone from ee please contact me. I had a text message from ee

Hi from EE. We're sorry, there's an issue with your recent order xko*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Thanks.

[mod edit - removed order number. Please don't post personal or account details in the community]

Re: Issue with recent order

Schockwave — Sun, 30 Nov 2025 16:05:09 GMT

Hello @Harleythomas40 ,

Welcome to the community,

Please do not put any personal details, that includes your order number in this public forum, as per forum rules.

You will have to speak to customer service and speak to one of the guides by pressing option 2, we cannot contact you from here, this is not customer service and we have no idea who you are and no account access. If you do not ring them, then your order will not be processed, so you do have to contact them yourself, you will not be able to track your order either.

Re: Issue with recent order

bristolian — Sun, 30 Nov 2025 18:09:08 GMT

@Harleythomas40 wrote:
Please contact us at ee.co.uk/message-us

The text message advises you to make contact with EE directly, this is a user-community forum and is not a formal CS channel.

I'd recommend you follow the advice in the text message.

Re: Issue with recent order

Ziaqat — Sun, 01 Mar 2026 22:54:03 GMT

Could someone from ee please contact me. I had a text message from ee

Hi from EE. We're sorry, there's an issue with your recent order xko*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Thanks

Re: Issue with recent order

Ritu_D — Mon, 02 Mar 2026 08:54:06 GMT

Hi @Ziaqat

Welcome to the community.

We do not have account access here on the community.

You will need to give our guides a quick call, they will be able to help you out with your order.

Thanks

Ritu