https://community.ee.co.uk/t5/Orders/Issue-with-Order/m-p/1604545#M91823 <P>I recently ordered a pay-monthly phone, and everything seemed to have went through correctly. I got the email confirmation of the order.</P><P>I now have an EE SMS message saying there is an issue with my recent order XKO####.. and to contact at ee.co.uk/message-us, which takes me to a livechat service. The problem is, no matter how long I wait, the livechat service just isn't working - I'm getting no messages apart from the standard, "Hello, thanks for getting in touch. So we can best help you today, we'll need to ask you for a few details.", "Ok." with nothing else.&nbsp;</P><P>Trying to track my order brings up an error, as if it doesn't exist. On my banking app, the initial payment is "Pending".&nbsp;</P> Sun, 01 Mar 2026 15:25:43 GMT cmlnim 2026-03-01T15:25:43Z https://community.ee.co.uk/t5/Orders/Issue-with-Order/m-p/1604545#M91823 <P>I recently ordered a pay-monthly phone, and everything seemed to have went through correctly. I got the email confirmation of the order.</P><P>I now have an EE SMS message saying there is an issue with my recent order XKO####.. and to contact at ee.co.uk/message-us, which takes me to a livechat service. The problem is, no matter how long I wait, the livechat service just isn't working - I'm getting no messages apart from the standard, "Hello, thanks for getting in touch. So we can best help you today, we'll need to ask you for a few details.", "Ok." with nothing else.&nbsp;</P><P>Trying to track my order brings up an error, as if it doesn't exist. On my banking app, the initial payment is "Pending".&nbsp;</P> Sun, 01 Mar 2026 15:25:43 GMT https://community.ee.co.uk/t5/Orders/Issue-with-Order/m-p/1604545#M91823 cmlnim 2026-03-01T15:25:43Z https://community.ee.co.uk/t5/Orders/Issue-with-Order/m-p/1604552#M91824 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4950717">@cmlnim</a>&nbsp;</P><P>You'll need to speak to EE CS on 150 if the link is not working.&nbsp;</P><P><A href="https://ee.co.uk/help/contact-ee" target="_blank">https://ee.co.uk/help/contact-ee</A></P><P>Thanks&nbsp;</P> Sun, 01 Mar 2026 16:43:02 GMT https://community.ee.co.uk/t5/Orders/Issue-with-Order/m-p/1604552#M91824 Northerner 2026-03-01T16:43:02Z