topic Phone not delivered after 3 days in Orders

Phone not delivered after 3 days

LoraxOfTrees — Sat, 28 Feb 2026 12:38:28 GMT

I ordered my new phone on thursday and was told it would arrive by friday, the tracking only says awaiting dispatch

Re: Phone not delivered after 3 days

Schockwave — Sat, 28 Feb 2026 14:22:32 GMT

Welcome to the community,

Have you downloaded the DPD app? You will receive notification up to the evening before delivery once it is dispatched and another one on the day of delivery with a one hour window and a PIN number which you show the driver in order to receive your device.

We have no way of knowing when it will be delivered, and deliveries do not happen over the weekend.

What device, storage size and colour did you order? One of the community staff can take a look to see if there is a delay or when you could expect delivery, or you can ring customer service to find out.

Re: Phone not delivered after 3 days

LoraxOfTrees — Sat, 28 Feb 2026 16:00:17 GMT

I ordered a Samsung Galaxy AI S25 FE 5G JetBlack

Re: Phone not delivered after 3 days

Northerner — Sun, 01 Mar 2026 01:02:27 GMT

Hi @LoraxOfTrees

Best speaking with EE CS on 150 to check delivery if the tracker does not help.

Thanks