topic Re: Pixel 9a order cancelled by EE in Orders

Pixel 9a order cancelled by EE

Marvo1 — Sat, 28 Feb 2026 10:03:19 GMT

I've just had my 256GB £449 Pixel 9a order cancelled by EE, claiming out of stock for over 6 weeks (the 128GB model was in stock over this time for £349). At the time of order, both the 256GB and the 128GB models were £150 off.

Now my 256GB model order is cancelled (and refunded), if I want to buy the "in-stock" 128GB model, it will cost me £499 - £50 more than the previously ordered and refunded 256GB model! I am not happy.

I need to take this up with EE but I am abroad with no roaming for a while. How am I able to communicate with EE?
What are my chances of getting anywhere with EE re matching the previous offer price?

Re: Pixel 9a order cancelled by EE

bristolian — Sat, 28 Feb 2026 10:29:40 GMT

@Marvo1 wrote:
I need to take this up with EE but I am abroad with no roaming for a while. How am I able to communicate with EE?

You can contact EE-CS on +44 7953 966150 from any working phone. As consumers you choose the best offer available for a product at the relevant time - prices will often vary up & down.

https://ee.co.uk/help/contact-ee

Re: Pixel 9a order cancelled by EE

Peter_W — Sat, 28 Feb 2026 11:13:49 GMT

Welcome to the Community, @Marvo1.

The number @bristolian mentioned here is definitely a good shout, as this should work from anywhere in the world provided you're using the +44 UK country code.

Alternatively, we do have the option to raise complaints via email, and if you mention being abroad in the message they'll do their best to accommodate you.

You can find all the details you need on this process in our complaints code of practice.

Peter