topic Re: Pay monthly phone in Orders

Pay monthly phone

Treg974 — Fri, 27 Feb 2026 07:11:34 GMT

Hello I ordered a new pay monthly phone last night when I paid the upfront cost I’ve not received a receipt by email or order confirmation how will I know if the phone is coming or not? Money has been taken from my bank

Re: Pay monthly phone

Chris_B — Fri, 27 Feb 2026 08:04:58 GMT

@Treg974 Have you checked your spam folder?

Re: Pay monthly phone

Treg974 — Fri, 27 Feb 2026 08:21:17 GMT

Hello I bought a new pay monthly phone last night paid upfront cost but didn’t receive receipt or if order had worked? Money had left my bank but just no I got afterwards I’m abit skeptical

[Mod edit: Title edited]

Re: Pay monthly phone

Schockwave — Fri, 27 Feb 2026 14:01:09 GMT

@Treg974 , the money should be pending on your account, it will not actually be taken until your phone is dispatched. You should have received confirmation of your order, which may have landed in your spam/junk folder, please check.

If need be, please speak to customer service as they can check your account, as we have no way of seeing accounts here in the public forums.