https://community.ee.co.uk/t5/Orders/Re-Didn-t-receive-dpd-pin/m-p/1604043#M91794 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1314257">@Olenka</a></SPAN>.</P> <P>In order to check the number linked to the delivery for your one time PIN, you would need to give our<A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank"> customer care team</A> a call.</P> <P>They'll also be able to provide you with the tracking number for the DPD portal.&nbsp;</P> <P>Just one thing to be aware of too - provided we have the correct contact details for your PIN, if you've not received it for any reason, the driver is usually able to re-send this at the point of delivery.</P> <P>Peter</P> Thu, 26 Feb 2026 12:06:07 GMT Peter_W 2026-02-26T12:06:07Z https://community.ee.co.uk/t5/Orders/Re-Didn-t-receive-dpd-pin/m-p/1604019#M91793 <P><SPAN>I have the same problem, My DPD tracking shows an attempted delivery, but I never received a PIN code via SMS or email. I cannot access the parcel via DPD chat as it says “item not found”. Please confirm what contact details were passed to DPD and resend the PIN</SPAN></P> Thu, 26 Feb 2026 10:11:38 GMT https://community.ee.co.uk/t5/Orders/Re-Didn-t-receive-dpd-pin/m-p/1604019#M91793 Olenka 2026-02-26T10:11:38Z https://community.ee.co.uk/t5/Orders/Re-Didn-t-receive-dpd-pin/m-p/1604043#M91794 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1314257">@Olenka</a></SPAN>.</P> <P>In order to check the number linked to the delivery for your one time PIN, you would need to give our<A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank"> customer care team</A> a call.</P> <P>They'll also be able to provide you with the tracking number for the DPD portal.&nbsp;</P> <P>Just one thing to be aware of too - provided we have the correct contact details for your PIN, if you've not received it for any reason, the driver is usually able to re-send this at the point of delivery.</P> <P>Peter</P> Thu, 26 Feb 2026 12:06:07 GMT https://community.ee.co.uk/t5/Orders/Re-Didn-t-receive-dpd-pin/m-p/1604043#M91794 Peter_W 2026-02-26T12:06:07Z