topic New Order in Orders

New Order

Jade1520 — Mon, 23 Feb 2026 22:48:13 GMT

I ordered my Google Pixel 10 Pro 128GB Obsidian on the 20/02/26 and I received a confirmation email with my reference number but when I use it to track my order it isn't being recognised neither is it showing on my app in the order section.

The deposit has been taken from my account and I've received my plan details via email.

The confirmation email I received had the subject 'Your email order: Please call us to discuss'

Please can I have some clarity on what is happening with my order and/or what I'm supposed to do?

Re: New Order

Northerner — Tue, 24 Feb 2026 05:13:11 GMT

Hi @Jade1520

You need to follow the email instructions and call EE CS to discuss your order.

Thanks

Re: New Order

Chris_S — Tue, 24 Feb 2026 09:29:59 GMT

Hi @Jade1520

It sounds like we may need some further information from you.

I'd recommend following @Northerner's advice and giving us a call so that a guide can get this looked into for you.

Chris