topic Re: pay monthly phone order in Orders

pay monthly phone order

Mimixlele12 — Fri, 20 Feb 2026 10:22:19 GMT

so im unsure as to why but my order isnt showing up in my orders on my account, even though i placed the order yesterday before 5 and got the email for order confirmation. and im unable to track it, why?

Re: pay monthly phone order

Northerner — Fri, 20 Feb 2026 12:11:23 GMT

Hi @Mimixlele12

It may not be processed yet.

Speak to EE CS on 150 for clarification as there is no account access on these forums.

Thanks

Re: pay monthly phone order

Mimixlele12 — Fri, 20 Feb 2026 13:33:35 GMT

would i be okay to just wait? or do i ring them.

Re: pay monthly phone order

Debbie_G — Fri, 20 Feb 2026 15:59:59 GMT

Hi @Mimixlele12.

Thanks for coming to the community.

If the order isn’t showing in your account and you’re unable to track this, please give our Customer Support team a call. They'll be able to check that your order went through correctly and help further.

Debbie

Re: pay monthly phone order

Mimixlele12 — Fri, 20 Feb 2026 16:37:55 GMT

i plaed the order yesterday and they took my upfront payment and sent me an email saying thanks or your order with an order number starting with xko but when i go to track my order its not working like it just gives me an error message saying something along the lines of enter the correct info and email or number i used when i placed the order which i repeat and its still not working. but im unsure on ringing up as its only been roughly 24hrs since i placed the order so could it maybe because its not been long enough?

Re: pay monthly phone order

Debbie_G — Fri, 20 Feb 2026 17:02:54 GMT

Thanks for getting back to me, @Mimixlele12.

Because you're seeing an error when trying to track your order, you can get in touch with our customer support team today. They’ll be able to access your account, check the order details, and provide the information you need so you can track this.

Debbie