topic Re: I orderd 17 pro max in Orders

I orderd 17 pro max

Peachey1 — Thu, 29 Jan 2026 12:38:40 GMT

I recently ordered the iPhone 17 pro max in cosmic orange, on the 28th of jan . Ive only have received a contract summary/pre contract telling me about my device and plan . When will I know if I’ve been approved I’m so confused.

Re: I orderd 17 pro max

Peter_W — Thu, 29 Jan 2026 14:42:36 GMT

Welcome to the Community, @Peachey1.

If you've received a contract summary usually that's a good sign.

Which storage version of the 17 Pro Max did you go for here?

Peter

Re: I orderd 17 pro max

Peachey1 — Thu, 29 Jan 2026 14:48:15 GMT

Thank you for your reply , i ordered the 512Gb

Re: I orderd 17 pro max

Peter_W — Thu, 29 Jan 2026 15:05:50 GMT

Cheers, @Peachey1.

I've had a check over our stock for this model, and we're estimating delivery within 1-3 working days, so you should absolutely get an update from DPD with your tracking details soon.

If you'd like this double checked at our end though, you can give our team a call and we can take a look at the order status in our system.

If you have an XK order reference number they'll be able to find it right away with this, or alternatively we can normally find you with a few other details too.

Peter

Re: I orderd 17 pro max

Peachey1 — Thu, 29 Jan 2026 15:08:55 GMT

I haven’t received any reference just a summary

Re: I orderd 17 pro max

Peter_W — Thu, 29 Jan 2026 15:15:56 GMT

That's not a problem, @Peachey1.

We should still be able to locate you with a few further details, so just give us a call and make sure you ask for Web sales.

Very occasionally we'll need some extra details to complete an order, but they'll be able to help say for sure.

Peter

Re: I orderd 17 pro max

Griffithshusb — Thu, 19 Feb 2026 23:45:58 GMT

Did you receive your phone im having the same trouble

Re: I orderd 17 pro max

Chris_S — Fri, 20 Feb 2026 09:22:17 GMT

Hi @Griffithshusb

What was the date that you ordered your new phone?

If you like, I can check our stock page and let you know how long the wait time is roughly going to be.

Chris S