topic Re: Tracking is wrong in Orders

Tracking is wrong

LoobyLooTaylor — Tue, 17 Feb 2026 01:11:07 GMT

Hi,

I received an email confirming Royal Mail delivered my Apple plug yesterday. I have checked everywhere, and it hasn’t been delivered.

Tracking isn’t available ether.
the plug was ordered on Friday with a new SIM and both should have arrived on Saturday.

Re: Tracking is wrong

Chris_B — Tue, 17 Feb 2026 08:19:25 GMT

@LoobyLooTaylor As the plug probably will not fit through a letterbox have you checked outside your property or with a neighbour see if they took the delivery.

Re: Tracking is wrong

Ritu_D — Tue, 17 Feb 2026 10:02:07 GMT

Good morning @LoobyLooTaylor

Welcome to the community.

Just to add to what Chris B has mentioned, as you have ordered a Sim card and a Plug, they will arrive separately.

Sim cards are usually delivered within 3-5 working days via royal mail.

In your email, does it have any further information? Like an image of the delivery?

If the email doesn't show this and you have not received the parcel, please Contact one of our guides, they will be able to take a look at this for you.

Thanks

Ritu