topic Re: Where is my Order?? in Orders

Where is my Order??

Lucci2Sticks1 — Fri, 14 Nov 2025 07:05:08 GMT

I ordered a new Iphone 17 Pro on the 9th, it was in the evening around 7pm. its now Friday the 14th, and my order has not been shipped. This is what the tracking is showing

I've not recieved any updats and whenever I phone in, they give different information.. The first person I spoke to said it would take 14 days, the next person said it should be shipped within 5 working days, my contract says it should've been shipped within 24 hours.. I'm getting really frustrated and want to know where my order is, as I was really hoping on having it by the end of the week, and now its looking like I won't have it...

Re: Where is my Order??

Northerner — Fri, 14 Nov 2025 08:20:53 GMT

Hi @Lucci2Sticks1

There is no account access on these forums. If you have checked EE order tracking and this does not help then you'll need to speak to EE CS on 150 frustrating as that maybe.

Download the DPD app as well.

Thanks

Re: Where is my Order??

Chris_S — Fri, 14 Nov 2025 09:07:35 GMT

Hi @Lucci2Sticks1

I'm sorry to hear that you've been waiting for your phone longer than you were expecting.

As @Northerner mentioned, we don't have any access to customer accounts here in the EE Community, so we'd not be able to give you an update on your specific order.

If you can let me know the memory size and colour, I can take a look at our stock pages and give you a rough idea of how long the phone should take though?

Chris S

Re: Where is my Order??

Lucci2Sticks1 — Fri, 14 Nov 2025 17:30:50 GMT

Hi, thanks for the response,

The phone is an Iphone 17 Pro - In a dark Blue colour.

I had hoped it would ship today as this would be a full week to allow the phone t ship, but its still not been dispatched. I have phoned EE and they can't give me anymore information, and I have downloaded the DPD app and cannot see any parcels due for my address.

Re: Where is my Order??

Christopher_G — Sat, 15 Nov 2025 09:19:17 GMT

Hi @Lucci2Sticks1

It depends which memory size you chose. I'll lay out the current estimated delivery timescales for each iPhone 17 Pro in Deep Blue below:

1TB - Expected dispatch within 14 days
512GB - Expected dispatch within 14 days
256GB - Expected dispatch within 7 days

DPD will be in touch with you the day before, and morning of delivery. If you have any concerns about your order, I recommend speaking with our Customer Support team so they can check it for you.

Thanks for your patience so far.

Chris

Re: Where is my Order??

Lucci2Sticks1 — Sat, 15 Nov 2025 11:30:08 GMT

Hi,

Its the 256GB, was ordered last week Sunday, so its been a week now

Re: Where is my Order??

Alex_H — Sat, 15 Nov 2025 16:00:03 GMT

@Lucci2Sticks1 Thank you for clarifying the specific model. So at the time of your order the expected guidance was to expect dispatch within 14 days of order, so it is still within those timescales at the moment. We don't get any more specific information on exact dates new stock will be received.

So your order is secure in the queue we are just awaiting stock within the expected timescales to then fulfil it. Once it is dispatched you will receive notification from DPD with the tracking information.

The current guidance posted above was the update on 11th Nov, meaning any new orders placed placed on 11th Nov will dispatch within 7 days of 11th Nov, and any back orders like yours will be fulfilled before new orders.

Alex

Re: Where is my Order??

Jo398 — Mon, 16 Feb 2026 10:07:43 GMT

I have the very same problem, my contract says should be shipped within 24 hours and it was ordered 7th Feb, states order accepted but awaiting confirmation for dispatch. I feel like cancelling and going elsewhere…

Re: Where is my Order??

Chris_S — Mon, 16 Feb 2026 12:56:03 GMT

Hi @Jo398

If a device is out of stock or on back order when you order it, it may take a little longer to arrive.

If you tell me the make, model, memory size and colour of the phone that you've ordered, I can check our stock page and give you an idea of how long it may take to arrive?

Chris S

Re: Where is my Order??

Jo398 — Mon, 16 Feb 2026 16:50:21 GMT

Hi Chris

Thanks for responding.
It is iPhone 17 pro max in silver 256GB. It’s just because I’ve had no communication and I’ve been with EE for several years now.

Re: Where is my Order??

Alex_H — Mon, 16 Feb 2026 18:09:41 GMT

@Jo398 Thanks for providing those details. At the time of your order the iPhone 17 Pro Max 256Gb in Silver had the guidance to expect dispatch within 14 days of order, so it is still within that timescale at the moment. The oldest backorder we have for the phone is from 5th Feb.

Alex

Re: Where is my Order??

tillyygould — Sat, 07 Mar 2026 10:18:40 GMT

I would like to know how long I’m going to be waiting for my phone. I’ve ordered a 1024GB IPhone 17 Pro Max in silver. I’m a bit shocked by this as normally when anyone I know orders something from EE it arrives within a couple of days.

Re: Where is my Order??

Rach_H — Sat, 07 Mar 2026 15:09:02 GMT

Hi @tillyygould,

Welcome to the Community!

We want to get your phone to you as swiftly as possible. I can see that we are looking at a delivery window of around 14 days, as we await more stock. If we get more stock in early than anticipated, then we absolutely get the phone to you more quickly.

Rach