topic Re: New contract in Orders

New contract

Chloejade28 — Thu, 15 Jan 2026 14:32:25 GMT

I did an application last night around half 7 they took the payment and sent me a email with the contract summary but I haven’t received anything else since. Is this normal?

Re: New contract

Saraggdjsucd — Thu, 15 Jan 2026 15:18:30 GMT

Following as the same has happened to me

Re: New contract

Katie_B — Thu, 15 Jan 2026 16:52:59 GMT

Hello @Chloejade28 and @Saraggdjsucd.

Thanks so much for ordering with us.

I am sorry to hear you haven't received clear confirmation.

This email indicates your order has been received, to get this looked into and update on your order I would recommend giving us a call.

Katie

Re: New contract

Chloejade28 — Thu, 15 Jan 2026 16:54:35 GMT

I did call. I was told they can’t look into it because I don’t have a reference number.

Re: New contract

Chloejade28 — Thu, 15 Jan 2026 16:54:50 GMT

Have you gotten anywhere with this?

Re: New contract

Katie_B — Thu, 15 Jan 2026 16:58:48 GMT

Did the agent take any other details to search for your order @Chloejade28?

Katie

Re: New contract

Chloejade28 — Thu, 15 Jan 2026 17:00:16 GMT

My name. That is literally it.

Re: New contract

Katie_B — Thu, 15 Jan 2026 17:05:02 GMT

Customer care would need to transfer you to our web sales department who can search using your personal details @Chloejade28.

Please give us another call so this can be looked into further.

Katie

Re: New contract

Chloejade28 — Thu, 15 Jan 2026 17:08:58 GMT

Do you have a number to call? Because the one I used got me no where

Re: New contract

Katie_B — Thu, 15 Jan 2026 17:16:59 GMT

Hi @Chloejade28.

Please try calling 0800 079 0531.

Thanks,

Katie 🙂

Re: New contract

Danny19840 — Sat, 14 Feb 2026 22:22:20 GMT

Did you get any where with this

Re: New contract

Joeyt84 — Sat, 14 Feb 2026 22:38:14 GMT

Same thing pal nothing, 5days now

Re: New contract

Michael_D — Sun, 15 Feb 2026 10:32:09 GMT

Hi @Danny19840 and @Joeyt84

If you've not heard anything about your orders yet, I would recommend giving our customer service guides a call on the number that @Katie_B mentioned above, and our customer service guides can search for your order to provide an update.

Michael