topic Re: Upgraded early but phone wont be sent out until towards the end of the contract in Orders

Upgraded early but phone wont be sent out until towards the end of the contract

Franklin171 — Sat, 14 Feb 2026 10:57:13 GMT

I upgraded early yesterday online. It had no fee as I am in within 30 days of my contract ending.

I rang to confirm the order today. I was informed the order has not been processed and normally will not be until towards the end of the contract.

Why offer an early upgrade but then still have to wait for the actual phone to arrive towards the end of the contract date? Defeats the point really of an "early" upgrade. Confusing.

Re: Upgraded early but phone wont be sent out until towards the end of the contract

Chris_B — Sat, 14 Feb 2026 12:17:59 GMT

@Franklin171 It should be sent out literally as soon as you’ve ordered it ( a day or two ) so not sure why you’re being told differently.

Re: Upgraded early but phone wont be sent out until towards the end of the contract

Chris_S — Sat, 14 Feb 2026 13:46:42 GMT

Hi @Franklin171

As @Chris_B mentioned, as long as the device is in stock, the phone is dispatched within 1-3 days.

I'd recommend giving us another call so that a guide can get this investigated for you.

Chris S

Re: Upgraded early but phone wont be sent out until towards the end of the contract

Franklin171 — Sun, 15 Feb 2026 08:14:21 GMT

Thank you both,

Yh I spoke to an EE guide via live chat through the app (messaging service) and they confirmed it all fine. Not sure why I was told differently.

Cheers

Joe

Re: Upgraded early but phone wont be sent out until towards the end of the contract

Chris_S — Sun, 15 Feb 2026 11:17:26 GMT

That's great news @Franklin171, I'm glad that we were able to clarify the situation for you when you spoke with us via live chat.

It's very strange that you were told different information when you called.

I hope you love your new phone when it arrives.

Chris S