topic Re: Can't track order in Orders

Can't track order

Blush247 — Wed, 11 Feb 2026 19:27:49 GMT

I ordered a new phone and contact yesterday afternoon had a confirmation email but my order reference number is not working and can't track it HELP

Re: Can't track order

Blush247 — Wed, 11 Feb 2026 19:33:43 GMT

I had a confirmation email of my order yesterday but the order number doesn't seem to be working and im putting everything in right

Re: Can't track order

Blush247 — Wed, 11 Feb 2026 19:35:31 GMT

Hi i got a confirmation email yesterday when i ordered a new contract phone but the order reference number doesn't work

Re: Can't track order

Ali_A — Thu, 12 Feb 2026 08:58:10 GMT

Hi @Blush247

Great that you have received the initial "order placed" email.
As you're seeing an error when tracking, your order may not have been able to be completed.
Please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.

The team can then discuss what additional information we need to manually process it for you.

Ali

Re: Can't track order

Christopher_G — Thu, 12 Feb 2026 09:25:31 GMT

Hi @Blush247

Welcome to the community.

It could be that the order is just being processed. Please try again this morning.

If you let me know which model of phone you chose, and the colour/memory size too, I can check our stock levels and estimated delivery timescales.

Chris