https://community.ee.co.uk/t5/Orders/Ordered-phone/m-p/1601101#M91595 <P>Hello,</P><P>I ordered a phone over on Tuesday and paid the deposit but not had any confirmation email.&nbsp;<BR />I have had my plan details email but nothing else.&nbsp;<BR />How long do I have to wait for confirmation etc?&nbsp;</P> Thu, 12 Feb 2026 08:55:49 GMT HollyP271 2026-02-12T08:55:49Z https://community.ee.co.uk/t5/Orders/Ordered-phone/m-p/1601101#M91595 <P>Hello,</P><P>I ordered a phone over on Tuesday and paid the deposit but not had any confirmation email.&nbsp;<BR />I have had my plan details email but nothing else.&nbsp;<BR />How long do I have to wait for confirmation etc?&nbsp;</P> Thu, 12 Feb 2026 08:55:49 GMT https://community.ee.co.uk/t5/Orders/Ordered-phone/m-p/1601101#M91595 HollyP271 2026-02-12T08:55:49Z https://community.ee.co.uk/t5/Orders/Ordered-phone/m-p/1601117#M91604 <P>Hi <SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4944032">@HollyP271</a></SPAN>.</P> <P>Welcome to the community.</P> <P>I'm sorry to hear you haven't received your order confirmation yet. Once an order is processed, you’ll receive a confirmation email and you’ll be able to track it on the <A href="https://ee.co.uk/help/contact-ee/track-order" target="_blank" rel="noopener">Track Your Order</A> page.</P> <DIV><BR />If nothing’s come through and you’ve already received the plan details email, I’d recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">getting in touch with our customer support team</A>. They’ll be able to check the order and make sure everything’s gone through as it should.</DIV> <P>Debbie</P> Thu, 12 Feb 2026 11:09:57 GMT https://community.ee.co.uk/t5/Orders/Ordered-phone/m-p/1601117#M91604 Debbie_G 2026-02-12T11:09:57Z