topic How to make a compliant in Orders

How to make a compliant

Suzysue — Wed, 11 Feb 2026 18:31:29 GMT

I’ve waited in for 2 days for my new phone and still no delivery and I can’t speak to anyone except a robot, how do you make a complaint please?

Re: How to make a compliant

Chris_B — Wed, 11 Feb 2026 22:42:36 GMT

@Suzysue Did you receive a tracking number via text ? and text from DPD to say they have a package for you ? If you waiting in for two days and you’ve not had the above that was a you choice and has nothing to do with EE, What’s the complaint about?

Re: How to make a compliant

Ali_A — Thu, 12 Feb 2026 13:15:24 GMT

Hi @Suzysue

Welcome to the Community.

You can track your order on our Track Your Order page.

If you let me know the make and model device you ordered, as well as memory size and colour, I can check the estimated shipping for you.

Ali