topic Re: Phone contract order in Orders

Phone contract order

Sj109 — Mon, 09 Feb 2026 21:33:17 GMT

I’ve ordered a lilac iPhone 17 256GB yesterday morning and I’ve received the contract summary email and the contact number changed email but I’ve received no confirmation email and the only order reference number I’ve received on the contact number change email is 24 characters long and I can’t track the process (on the ee app)

Re: Phone contract order

Northerner — Tue, 10 Feb 2026 05:21:46 GMT

Hi @Sj109

You'll need to speak to EE CS on 150 becase your may not be processed yet, then you can use EE order tracking

Download the DPD app as well.

Thanks

Re: Phone contract order

Sj109 — Tue, 10 Feb 2026 05:39:33 GMT

Thank you

Re: Phone contract order

Chris_S — Tue, 10 Feb 2026 08:49:20 GMT

Hi @Sj109

Just to add to @Northerner's brilliant advice,

I can see that the iPhone 17 256gb in Lilac is currently in stock.

If you'd like to get an accurate delivery time frame for your device, you can give us a call, and a guide can get this looked into for you.

Chris S